You can no longer contact ACS Directly as they are no longer in the student loan servicing business and have no information about your loans. Private Loans including those offered directly by a school : Either contact the school that originated the loan, or look on your credit report at AnnualCreditReport. Has their customer service not been of service?
Please share your story below — and even better if you found a resolution! You can learn more about him on the About Page , or on his personal site RobertFarrington. He regularly writes about investing, student loan debt, and general personal finance topics geared towards anyone wanting to earn more, get out of debt, and start building wealth for the future.
He is also a regular contributor to Forbes. Other Options. Get Out Of Debt. How To Start. If you would like to refinance your federal student loans, you can only do so by going through a private lender. While similar to refinancing in some regard, consolidation and refinancing are different.
It would be wise to fully understand both options before settling your plan. That being said, if you find that you would like to transfer your student loans to a new servicer, you can do so by choosing to refinance your loan.
As with any financial organization, Conduent has received many reviews from student borrowers around the country.
Unfortunately, many customers with loans serviced by Conduent are unhappy with the level of service that the company has provided, especially since ACS Education Services was acquired by Conduent.
You can reach Conduent online, by phone, or by mail. In order to send Conduent a secured email, you will need to log into your online account through their website. Box , Utica, NY Additional contact details for Campus-based student loans serviced by Conduent can be found here. If you have private student loans serviced by Conduent, you should contact them using the information below:. Additional contact details for private student loans serviced by Conduent can be found here.
In November of , just months before ACS was acquired by Conduent, ACS settled a lawsuit being levied against them by the state of Massachusetts charging them with abusive collection practices and sloppy handling of accounts.
The settlement also required ACS to credit borrowers with any late fee overcharges, refrain from calling borrowers more than twice a week, and correct the interest rates of borrowers under the purview of the Servicemembers Civil Relief Act. This self-resolution checklist from the Federal Student Aid Office clearly outlines the steps you can take to attempt to resolve an issue without getting outside agencies involved.
Part of. The U. Loan Types. Repayment Options. Table of Contents Expand. Table of Contents. What Is Conduent? ACS Investigations and Fines. A personal finance journalist for nearly a decade, she covers consumer credit in addition to her specialization in education debt and financing. She holds a B. Learn about our editorial policies. Reviewed by Marguerita Cheng.
Learn about our Financial Review Board. Fact checked by Vikki Velasquez. Vikki Velasquez is a copy editor, researcher, and writer. If you have a due date that falls during this outage, and you need to make a payment, we suggest making it a few days early to prevent any issues. This change to their delivery window may affect how soon you get your mail. It may also cause a delay in receiving your mailed payments.
To avoid delays, get digital with our Paperless Services by enrolling today! You can also make payments free of charge electronically in your online account or enroll in Automatic Payments! You are using an outdated and unsupported browser. Please upgrade your browser to improve your experience.
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